Terms of Service

Service Terms Scope

These Terms of Service are the general service agreements between eltamdus.com e-commerce platform and all registered users and shopping customers, covering all service links of platform operation, product sales, logistics distribution, after-sales guarantee and customer service. All services provided by the platform shall be implemented in accordance with these standardized terms.

Platform Service Obligations

eltamdus.com undertakes to provide users with authentic and compliant EltaMD skincare products, transparent pricing rules and standardized shopping services. The platform shall strictly perform service commitments such as 1-3 days order shipment, 6-12 days global unified delivery, free shipping for all products, 60-day free return and 5-10 days refund processing. We will provide timely and professional customer service support to solve users’ shopping problems.

User Service Obligations

Users shall abide by the platform’s service terms and various policy rules when enjoying the platform’s shopping services. Users shall truthfully fill in order information, complete payment in accordance with regulations, and use the platform’s services in a standardized manner. When applying for after-sales services such as return and refund, users shall comply with the platform’s after-sales rules and provide true and valid relevant information.

Service Limitation Explanation

The platform will try its best to ensure the normal operation of website services and the stability of shopping functions, and will not be liable for service abnormalities caused by irresistible factors such as network failure, system maintenance, natural disasters and policy adjustments. For product experience differences caused by individual skin physical differences of users, the platform will provide reasonable after-sales service support within the scope of policy provisions.

Service Term Modification

eltamdus.com reserves the right to modify and update these Terms of Service according to platform operation and market service standard adjustments. The updated service terms will be displayed on the platform website in a timely manner, and the modified terms will take effect automatically after being published. Users’ continued use of the platform’s services will be deemed as acceptance of the updated terms of service.

Service Dispute Resolution

In case of service disputes between users and the platform during the use of platform services, both parties shall first resolve them through friendly negotiation. If the negotiation fails, both parties shall solve the dispute in accordance with the platform’s authorized reseller service policies and relevant standardized e-commerce service specifications to ensure the legitimate rights and interests of both parties.

 

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