Terms Overview
These Terms of Purchase govern all product purchase transactions conducted on the e-commerce platform eltamdus.com. They constitute a valid service agreement between users and the platform, clarifying the rights, obligations and transaction specifications of both parties in the product purchase process, and all order transactions on the platform shall be subject to these terms.
User Purchase Qualification
All users who browse and purchase products on eltamdus.com need to confirm that they have full civil capacity and are eligible to legally purchase skincare and sun care products on the platform. When placing orders, users shall ensure that the submitted personal information, delivery information and payment information are true, accurate and complete, so as to avoid order processing failure caused by incorrect information.
Order & Payment Rules
After users complete order placement and payment on eltamdus.com, the platform will confirm the order validity in a timely manner. All product prices displayed on the platform are real-time transaction prices, including corresponding product taxes and fees, with no hidden charges. The platform supports a variety of formal payment methods, and users shall complete payment through legal and compliant payment channels. Once the payment is successful, the order will enter the shipment processing procedure.
Product Transaction Specifications
All EltaMD products sold on eltamdus.com are authentic and compliant products, with complete product qualification and quality assurance. The platform guarantees that all products are in new, unused and intact condition before shipment. Users agree to accept the standard product packaging and physical attributes of the goods when purchasing products. Minor color difference and texture difference caused by shooting light and display equipment do not belong to product quality problems.
Transaction After-sales Rules
All purchase transactions on the platform enjoy the after-sales service guarantees formulated by eltamdus.com, including 60-day free return, 5-10 days refund processing, full free shipping and global unified 6-12 days delivery service. Users shall abide by the platform’s return and refund rules when applying for after-sales services, and the platform shall perform corresponding service obligations in accordance with authorized reseller policies.
Transaction Termination Provisions
The platform has the right to terminate or cancel abnormal orders such as false transactions, malicious orders and orders with illegal payment behaviors. If users violate the purchase terms and platform rules, resulting in platform losses, the platform reserves the right to pursue corresponding liabilities. Normal order transactions completed by both parties shall be terminated automatically after the completion of after-sales service cycle.