Refund Policy

Policy Overview

This Refund Policy is formulated for all consumption behaviors on the e-commerce platform eltamdus.com, clarifying the platform’s refund conditions, processing cycle, operation process and related specifications for EltaMD skincare product orders. The policy aims to protect the legitimate shopping rights and interests of customers and standardize the platform’s after-sales refund service process.

Refund Eligibility

All products purchased on eltamdus.com support return and refund applications within 60 days after customers receive the goods. Customers can initiate refund requests for product quality problems, logistics damage, inappropriate product adaptation or other legitimate reasons. To ensure the smooth processing of refunds, the returned products need to keep intact packaging, unused status and complete product accessories, meeting the platform’s return and refund acceptance standards.

Refund Processing Cycle

After receiving and verifying the returned products, our professional after-sales team will complete the inspection and confirmation within the specified time, and initiate the refund procedure immediately. The whole refund processing period is 5 to 10 working days, and the refund amount will be returned to the customer’s original payment account in full. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment channel.

Free Return Service

eltamdus.com provides free return service for all eligible refund orders. Customers do not need to bear the return shipping fees for valid return and refund applications that comply with platform regulations. The platform undertakes the return logistics cost to reduce the after-sales shopping cost for customers and realize worry-free return and refund experience.

Refund Application Process

Customers who need to apply for a refund can contact our customer service team via support@eltamdus.com with the order number, product information and refund reason. After the customer service reviews and approves the application, we will provide formal return instructions. Customers can complete the return delivery according to the guidelines, and the refund will be processed after the platform confirms the receipt of qualified returned goods.

 

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